For clients
Manage your plan or cancel
Update your card, download your invoices, or cancel your monthly plan yourself. It takes about a minute, and nobody will try to talk you out of it.
How to cancel
- Choose Manage billing or cancel above and enter the email you used to pay.
- Stripe, our payment processor, emails you a secure sign-in link. Open it.
- Choose Cancel plan and confirm. That's it.
Your plan keeps running through the end of the month you've already paid for, and you won't be charged again. You get a confirmation email from Stripe.
Rather ask a person?
Email kevin@clinchvalleydigital.com or text (865) 427-3890 with the word "cancel" and your business name. Kevin cancels it and confirms by reply.
Good to know
- Monthly fees aren't refunded for part of a month.
- On a $0-down site, cancelling in the first 12 months means the unpaid part of the $750 build is due. After 12 months you owe nothing more.
- Your website's content stays yours. Ask and we'll hand over your files.
- Questions about a charge? Contact us before disputing it and we'll sort it out. The details are in the Terms of Service.