Terms of Service

The short version: you get a clear price and scope before anything is charged, you can cancel monthly plans any time, and if we can’t deliver what we promised, you get your money back. The details are below.

These Terms of Service cover your use of clinchvalleydigital.com (the "Site") and the basic rules for buying services from Clinch Valley Digital. Clinch Valley Digital is the trade name of GFM Acquisitions LLC ("we," "us"), operated by Kevin Bonilla, based in Tazewell, Tennessee. By using the Site, submitting the contact form, or paying for a service, you agree to these Terms.

What we offer

Clinch Valley Digital builds AI and automation tools for businesses, designs and builds websites and apps, and hosts and maintains them through monthly care plans. Our services are for businesses and people acting for a business, and you must be at least 18 to buy them. Prices on the Site are starting prices. Fixed-price packages ordered on our Pricing page use the scope and price shown there and the order agreement you sign before paying. Custom work gets a written quote with the exact price and scope before any work starts, and larger or ongoing work also gets a short written agreement. If a signed order agreement or written quote says something different from these Terms, the agreement or quote wins for that project.

How you pay

• Builds and setups. Websites, apps and AI setups are paid half to start and half when the work is live, unless your quote says otherwise. You can also split any build into 3 to 6 equal monthly payments with no interest; your quote lists the schedule.
• Monthly plans. Care plans and AI plans are billed in advance on the 1st of each month and renew automatically each month until you cancel.
• Extra work. Work beyond your plan is quoted first and billed after it's done.
• Payment processing. Card payments are processed by Stripe, under Stripe's own terms. We never see or store your full card number. We don't add a fee for paying by card.
• Taxes. Prices don't include any sales tax that may apply. If tax applies to a service, it will be shown on your quote or invoice.

Refunds

• Deposits on builds. Your deposit is fully refundable until design work starts. Design work starts when we begin the first draft or mockup of your site or app, usually right after the kickoff call and once you've sent your content. After that, the deposit is non-refundable because it pays for work already done, and you won't owe the remaining balance if you stop the project.
• Payment plans. Payments already made pay for work already done and are not refunded. If payments stop, work stops. Your agreement explains what happens to unfinished work.
• AI setup fees. An AI setup fee is fully refundable until we file the carrier registration that lets your business send text messages. That filing has its own costs and can't be undone, so the setup fee is non-refundable once it's filed. For AI Front Desk, if you cancel after filing but before launch, we keep the first half of setup and don't charge the second half.
• Monthly plans. Monthly fees are not refunded for partial months.
• If we can't deliver. If we cancel a project or can't deliver what we quoted, you get a full refund of anything you paid for work that wasn't delivered.

Refunds go back to your original payment method.

Cancelling a monthly plan

You can cancel a monthly plan at any time by email, by text, or through the Stripe billing link on your receipt. Your plan keeps running through the end of the month you've already paid for, and you won't be charged again.

• $0-down sites. A $0-down Starter Site comes with a 12-month Essential Care commitment. The $750 build is paid down by $62.50 (one-twelfth) for every month you pay. If you cancel in the first 12 months, the unpaid part of the $750 is due. After 12 months you owe nothing more, and you can stay month to month or take the site with you.
• First 30 days of an AI plan (early access). While our AI packages are in early access, if Never Miss a Lead or AI Front Desk isn't working for your business in the first 30 days after it goes live, tell us and we'll end the monthly plan right away with no further monthly charges. The setup fee is still covered by the refund rules above.

Missed payments

If a payment fails, we'll contact you in writing before anything changes. If it isn't resolved within 14 days of that notice, we may pause the service until it is. We won't take a business's website or phone service offline without that written notice first.

Price changes

We'll give you at least 30 days' written notice before changing the price of a monthly plan you're on. Founding rates stay locked for as long as you stay on that plan.

Your website and content

Content you give us (your text, photos, logo and customer information) stays yours. You give us permission to use it only to build, host and run your services. Once your build is paid in full (or your 12-month $0-down commitment is complete), the finished site's design and content are yours, and we'll hand over the files if you move it. Fonts, stock images, plugins and other third-party parts stay under their own licenses. Unless you tell us otherwise, we may show your finished site in our portfolio.

How a project works

What you provide. We need your content (text, photos, logo, service list, hours), the logins or access we ask for, and answers to our questions. You confirm you have the right to use everything you send us, and that it is accurate and lawful.

Timelines. Timelines we give are good-faith estimates and start once we have your content. If we are waiting on you, the timeline moves by the same amount.

Revisions. Each package includes two rounds of design revisions before launch, unless your agreement says otherwise. A round is one combined list of changes. Extra rounds, and changes after you approve the design, are quoted before we do them.

Changes in scope. Anything outside the package or quote (new pages, features, integrations, copywriting you didn’t order) is quoted in writing first. Nothing extra is charged unless you approve it.

Approval and launch. We launch when you approve the finished work. If we have delivered everything in your scope and you haven’t approved it or asked for in-scope fixes within 14 days, the work is treated as approved and any launch balance becomes due.

Quiet projects. If we can’t reach you, or don’t receive the content we need, for 60 days, we may close the project after one written reminder. Payments already made cover the work done so far, and you can restart later at the then-current price.

After launch. For 30 days after launch, we fix bugs in work we built (things that don’t work as delivered) at no charge. New features and changes are quoted separately, or covered by a care plan if you have one.

Domains, hosting and accounts

Your domain name should be registered in your business’s name. If we register it for you, we register it for your business and transfer it to you on request once your account is paid up. Sites on our care plans are hosted with our providers (currently Vercel). We take reasonable steps to keep them running and backed up, but we don’t guarantee uninterrupted service, and outages caused by hosting, domain, phone or other providers are outside our control. Keep your own copies of anything important.

AI services

Our AI tools (including the AI Front Desk, Never Miss a Lead and chat assistants) use third-party AI and phone providers. AI can make mistakes, misunderstand a caller or give an incomplete answer. You approve the information, scripts and limits it works from, and you are responsible for reviewing what it says on your behalf and for decisions you make based on it. It is not a substitute for professional, medical, legal or emergency advice, and it must never be relied on for emergencies.

Calls, recordings and texts. Where an AI service answers or records calls or sends texts for your business, you agree to use it lawfully, to keep the caller disclosures and consent steps we set up turned on, and to text only people who have agreed to hear from you. Some states require every party’s consent to record a call; the disclosure at the start of each call is there for that reason. Text messaging also requires carrier registration for your business, which we file for you using the information you provide.

Chargebacks

If something is wrong with a charge, contact us first at kevin@clinchvalleydigital.com and we will sort it out under the refund rules above. If you open a card dispute for work that was delivered or a plan period that was provided, the amount is still owed, and we may pause the related service while the dispute is open.

Confidentiality

We keep the non-public information you share with us (business details, customer lists, logins) confidential and use it only to provide your services. We may share it with the service providers we use to deliver those services, under their own confidentiality terms. Please send passwords and keys through the secure method we give you, never by plain email or text.

Jenna Lite (free download)

Jenna Lite is free, open-source software offered under the GNU General Public License v3.0 and downloaded from GitHub. It runs on your own computer, and Clinch Valley Digital does not receive your conversations, files or settings. As the license says, it is provided "as is," without warranty of any kind. You are responsible for the computer you run it on and for anything you choose to connect it to or send from it.

SMS Terms

If you submit the contact form on this Site, provide your mobile number, and check the SMS consent box, or if you text our business number first, you agree to receive text messages from GFM Acquisitions LLC, doing business as Clinch Valley Digital, about your inquiry — lead follow-ups, project updates and appointment reminders. Calling our business number doesn't sign you up for texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. How we handle your number is described in our Privacy Policy.

Accuracy of information

We work to keep the Site accurate, but service details and starting prices can change. The written quote you receive is what counts for your project.

Intellectual property

The design, code and text of this Site belong to Clinch Valley Digital unless otherwise noted. Portfolio screenshots show other businesses' websites to illustrate work we did; those businesses keep the rights to their own content, branding and trademarks. The fonts on this Site are used under the SIL Open Font License (license and credits).

Acceptable use

Don't use the contact form to send spam, try to compromise the Site's security, or submit anything unlawful, threatening or fraudulent.

No warranty

The Site and our services are provided "as is," except for the promises we make in these Terms and your order agreement. We don't guarantee they will be error-free, uninterrupted or perfectly secure, though we take reasonable steps toward all three. We don't guarantee search rankings, ad results, AI recommendations, call volume, leads, sales or any other particular business result.

Limitation of liability

To the fullest extent permitted by law, Clinch Valley Digital is not liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business opportunities, arising from the Site or our services, even if we were told they were possible. Our total liability for any claim is limited to the amount you paid us for the specific service the claim is about in the 12 months before the claim. Nothing here limits liability that the law does not allow to be limited.

Your responsibility for your content

You are responsible for the content, claims, photos and offers you give us to publish, and for how you use the services. If a third party brings a claim against us because of content you provided or your unlawful use of the services, you agree to cover our reasonable costs of that claim.

Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

If we disagree

If you have a problem, tell us in writing first and we will both try in good faith to resolve it within 30 days. If we can’t, either of us may take it to the state or federal courts serving Claiborne County, Tennessee, or to small claims court where either of us is located if the claim qualifies.

The fine print

Neither of us is responsible for delays caused by events outside our reasonable control, such as outages at our providers, natural disasters or serious illness. We are an independent business, not your employee or agent. You may not transfer your agreement to someone else without our written consent. If any part of these Terms is found unenforceable, the rest still applies. These Terms, together with your signed order agreement or written quote, are the whole agreement between us about the services. Electronic signatures and records count the same as paper ones.

Changes to these Terms

If we materially change these Terms, we'll update the version and date at the top of this page. If you're on a monthly plan, we'll also tell you in writing before a material change applies to you.

Contact

kevin@clinchvalleydigital.com or (865) 427-3890 (call, or text).